Keeping your investments safe

We want you to be confident that your cash and investments are safe with us. AJ Bell is part of the AJ Bell Group, which is a financially secure and regulated company.

AJ Bell has 503,000 customers who trust us with £80.3 billion in assets under administration. This makes us one of the biggest low-cost online investment platforms and stockbroker services in the UK.

To find out more about AJ Bell visit ajbell.co.uk.

If you have any questions please contact us by phone or send us a message via webchat.

Who looks after your investments?

Your investments are administered by AJ Bell Securities Limited. AJ Bell Securities Limited is a member of the London Stock Exchange and is regulated by the Financial Conduct Authority. We comply with the rules and guidelines of the FCA and are subject to review in the form of individual interviews, document review and deep-dive visits. We are execution-only, which means we only act as agent for our customers in buying and selling investments. This means that we have no conflict of interests when we deal on your behalf.

If you have a SIPP, AJ Bell Management Limited is the SIPP administrator, which is also regulated by the FCA. To find out more visit the FCA website.

How we hold your assets in ISAs, SIPPs and Dealing accounts

Investments

Investments are recorded on the company register, or held by FCA regulated custodians, in the name of our nominee company. The nominee company has no liabilities that could impact your investments. Custodians are chosen for their size and financial stability and we carry out due diligence on a regular basis.

Eligible investments are covered by the Financial Services Compensation Scheme, up to certain limits.

All investment holdings are recorded in our systems and are regularly reconciled and subject to robust procedures and controls. We never lend your investments to other parties and we will only carry out transactions when we have a validated instruction from you or in circumstances laid out in our terms and conditions

Cash

We hold your money only in FCA-approved banks. Your cash is protected under the FCA rules, and covered by the Financial Services Compensation Scheme, up to certain limits. We reconcile cash to our customer records every day, and have procedures and controls in place for all cash transactions and balances.

Learn how the FSCS protects cash you hold with us.

Find out how we keep savings held in a Cash savings hub safe.